Listing FAQ's
Listee FAQ’s
What are the benefits of listing with Your Family Village?
Our philosophy at Your Family Village is that we recognise that each and every one of us is unique, which means that we all have different skills, backgrounds and personalities and that these attributes can be utilised to help others to make a difference in their lives. We want to help others, whether that be a local family needing help, or someone who needs an income, or additional income to help pay their bills. So, whether you are looking for regular work, casual work, additional income, flexible hours, etc then we are able to help get the word out about who you are and what you’re looking for in regards to work. You simply send us all the information you would like shared via our very easy to fill in form, and we do the rest! We put your information on our website and spread the word to help drive the traffic to our website. We have a number of initial services that are all aimed at providing various support services to local families to help make their lives easier, however we know that each Listee is a unique individual so if you have an idea or skill that varies from our options we are more than happy to accommodate and help you list that service as an option.
Is there a cost for listing on Your Family Village’s website?
Having a listing with Your Family Village is FREE. We have no hidden charges and any income from work you do with a client is all yours to keep too. We do have the option to be featured as a “Premium” listing, which is available for a small fee of $10 per calendar month.
What does it mean to have a “Premium Listing?”
We charge a small fee of $10 per month for those Listee’s who would like to appear at the top of listing pages. Being placed at the top of listing/services pages increases your chances of being viewed (and possibly selected by potential clients). If you choose this premium option you will also be featured on our social media pages throughout the month, where we can showcase your services, skills and talents. This will also increase your chances for receiving work as your profile will be viewed across our Facebook and Instagram audiences.
How do I receive notifications about jobs?
When a client makes a booking through our website, they will be able to choose who they would like to work with (based on who they feel best meets their needs). If they select your name, we will either SMS and email you with all their details, and you will have 24hrs to make contact with that client to arrange meeting with them. We also share your phone number with the client, so that either party can initiate contact.
I’d like to become a Listee, what’s next?
It’s easy! Let us know that you are happy to proceed with listing with us and we will email you two forms to complete. These are the Listee Details Form, and our Listing Agreement Form.
Both are easy to complete.
-With the Listee Details Form you’re welcome to fill in as much or as little detail as you’re comfortable with. The more information you share the better (as it gives potential clients a chance to know more about you), but this is completely up to you. We directly input this information on our website on your own page/s so these pages can be a unique reflection of who you are.
-The Listing Agreement Form is the contract between you and Your Family Village and lists the terms and conditions of listing with us. Please make sure it is signed and dated. When you return both these forms to us via email (to yourfamilyvillage@gmail.com) please feel welcome to attach as many photos as you would like showcasing who you are and your skills and we will then add these to your page/s too.
We know that profiles with more photos are more likely to be viewed, so send us as many as you feel would help.
What requirements do I need to become a Listee with Your Family Village?
Our requirements are quite simple.
-Complete the Listee Details Form.
-Sign the Listee Agreement Form.
-Email both back to us (with any photos if you would like).
*If you are offering services that involve caring for children (such as babysitting, nannying, before/after school care and tutoring) then you are required to have a WWCC for paid work (and you must send us the details of your WWCC before we can add your listing to the website). This is the only must have.
**You will notice other questions on our form relating to ABN, Licence, Police check, insurance, vaccination status etc. We know that different clients have different needs and so because we are a listing service we cannot stipulate that you have all these requirements. Whether or not the client wants you to have these is then for the client to choose.
Obviously the more of these you have, the more appealing your profile may be to clients, however we cannot stipulate these.
I’ve had changes to my availability, what should I do?
Let us know ASAP, please! Keeping us updated as quickly as possible ensures that the information on the website is up to date and relevant. This is particularly essential so that potential clients know that the information is accurate when they make a booking with you. Keeping us informed of changes is also a requirement according to our terms and conditions of listing, because it is so important that clients can book with the person who most accurately reflects what they are needing.
How much is my hourly rate?
You get to decide! You can set your own rate based on your qualifications, life experience, skills and what you believe your time is worth per hour. It isn’t an easy decision to make, especially as you need to consider what families may be willing to pay, but this is completely your decision. Will your rate be fixed or negotiable with clients? We will list your hourly rate on the website, however when someone books with you, this is something you will need to discuss and confirm in person with the client.
When do I get paid?
After completing jobs with clients, the money you receive is all yours. We take no additional fees for any work you perform. Prior to commencing any work you will need to discuss and agree with clients on an hourly rate, as well as when and how you will be paid. Because this is entirely your own work you are responsible for negotiating these conditions with each client you work with.
Am I an employee or independent contractor?
Neither. Your Family Village are a listing service. We list your information on our website and bring potential clients to our website. If a client books with you, we believe that relationship should exist between you and the client (whether it is for a one-off service, or ongoing), our role is simply to help bring Listee and Client together. This means that you get to be in charge of your own jobs, including when you work, how much you work, your hourly rate, and the relationship between you and the client. This also means that you are responsible for all your own record keeping and tax obligations.
How will I receive the details when someone books a service with me?
When someone selects your profile and makes a booking with you as their chosen Provider, we will promptly text and email you the details submitted by the client through our website. We request that you reply to Your Family Village via either text or email (whichever works best for you) to acknowledge that you have received the details and to confirm that you will make contact with the client within the next 24hrs. We also send your number to the client so that they can contact you.
I’ve received details of a booking, what do I do now?
If we have contacted you with the details of a booking, the steps to take are as follows-
• Reply to our notification regarding the job, to say you have received the booking information and that you will contact the client
• The next thing you need to do is to contact the client, by call, SMS or email (depending upon their requested preferred contact method). According to the terms and conditions in the Listing Agreement, you need to contact the client within 24hrs of receiving notification of the booking.
• Once you have contacted the client, you can negotiate from there with the client as to whether you meet before providing the service, or go straight to arranging when you will perform the service. From the moment we give you the clients details, your relationship with the client begins from this point. Remember that each interaction with a client or potential client may lead to future work, so we always recommend being responsive, friendly, reliable, courteous and honest.
Someone has made a booking with me, but my details have changed since I completed my Listee Intake Form, what do I do?
As per the Listing Agreement, you are required to notify Your Family Village of any changes to your details as quickly as possible. If you haven’t notified us of any changes to your details, you are still required (under the Listing agreement) to contact the client within 24hrs of being notified of the booking to discuss their needs and suitability for your offered services.
How do I get paid after a job?
That option is between you and the client to negotiate prior to commencement of providing services. You may negotiate to send an invoice, be paid by direct deposit, or cash, this is entirely solely between you and the client. Your Family Village provide only the introduction between yourself and the client.